Northwest Physio
Automated 95% of Inbound Calls
We helped NorthWest Physio automate 95% of their inbound phone calls using an AI-powered voice agent. The system now answers patient inquiries, provides information about services, and books appointments seamlessly — without human intervention.
4.9 / 5
Trusted by
300+ clients
4.9 / 5
Trusted by
300+ clients
Challenge
NorthWest Physio was receiving a high volume of calls each day, many of which were repetitive questions about services, pricing, and availability. Staff were spending valuable time managing these calls instead of focusing on in-clinic patient care. Missed calls also meant missed bookings, impacting revenue and patient satisfaction. The clinic needed a way to streamline communication and ensure every inquiry was handled instantly and professionally.
Solution
We designed and deployed an automated voice agent capable of handling all inbound calls with natural, conversational intelligence. The system could answer common questions, check appointment availability, and confirm bookings directly into the clinic’s scheduling software. This ensured patients received instant support — any time of day — while maintaining a professional and friendly experience.
Implementation
Our team began by analyzing the clinic’s call flow and identifying the most common patient intents. We then integrated the voice AI with NorthWest Physio’s booking system to enable real-time scheduling. The system was trained on FAQs, tone, and brand-specific language to ensure accuracy and a warm, human-like interaction. Within weeks, the agent was live and handling 95% of incoming calls autonomously.
Optimization
After launch, we continuously monitored call transcripts and booking data to fine-tune performance. We optimized intent recognition for nuanced questions and added personalized follow-up features to enhance the patient experience. These improvements led to faster response times, higher booking conversion rates, and reduced administrative workload — ultimately transforming how NorthWest Physio managed patient communication.
95%
Percentage of calls handled by AI
95%
Percentage of calls handled by AI
$60-70k
Cost saved per year
$60-70k
Cost saved per year
3-4
Hours saved per day
3-4
Hours saved per day
Process
"I'm really happy with the finished product and will be recommending you guys to our other clinics and others looking for similar services."
Samuel O'Rourke
Owner
Process
"I'm really happy with the finished product and will be recommending you guys to our other clinics and others looking for similar services."
Samuel O'Rourke
Owner
Case studies
Case studies
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case studies
Northwest Physio
Automated 95% of Inbound Calls
We helped NorthWest Physio automate 95% of their inbound phone calls using an AI-powered voice agent. The system now answers patient inquiries, provides information about services, and books appointments seamlessly — without human intervention.
4.9 / 5
Trusted by
300+ clients
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Challenge
NorthWest Physio was receiving a high volume of calls each day, many of which were repetitive questions about services, pricing, and availability. Staff were spending valuable time managing these calls instead of focusing on in-clinic patient care. Missed calls also meant missed bookings, impacting revenue and patient satisfaction. The clinic needed a way to streamline communication and ensure every inquiry was handled instantly and professionally.
Solution
We designed and deployed an automated voice agent capable of handling all inbound calls with natural, conversational intelligence. The system could answer common questions, check appointment availability, and confirm bookings directly into the clinic’s scheduling software. This ensured patients received instant support — any time of day — while maintaining a professional and friendly experience.
Implementation
Our team began by analyzing the clinic’s call flow and identifying the most common patient intents. We then integrated the voice AI with NorthWest Physio’s booking system to enable real-time scheduling. The system was trained on FAQs, tone, and brand-specific language to ensure accuracy and a warm, human-like interaction. Within weeks, the agent was live and handling 95% of incoming calls autonomously.
Optimization
After launch, we continuously monitored call transcripts and booking data to fine-tune performance. We optimized intent recognition for nuanced questions and added personalized follow-up features to enhance the patient experience. These improvements led to faster response times, higher booking conversion rates, and reduced administrative workload — ultimately transforming how NorthWest Physio managed patient communication.
95%
Percentage of calls handled by AI
$60-70k
Cost saved per year
3-4
Hours saved per day
Process
"I'm really happy with the finished product and will be recommending you guys to our other clinics and others looking for similar services."
Samuel O'Rourke
Owner
Case studies
Explore more
case studies
4.9 / 5
Trusted by
300+ clients
Challenge
NorthWest Physio was receiving a high volume of calls each day, many of which were repetitive questions about services, pricing, and availability. Staff were spending valuable time managing these calls instead of focusing on in-clinic patient care. Missed calls also meant missed bookings, impacting revenue and patient satisfaction. The clinic needed a way to streamline communication and ensure every inquiry was handled instantly and professionally.
Solution
We designed and deployed an automated voice agent capable of handling all inbound calls with natural, conversational intelligence. The system could answer common questions, check appointment availability, and confirm bookings directly into the clinic’s scheduling software. This ensured patients received instant support — any time of day — while maintaining a professional and friendly experience.
Implementation
Our team began by analyzing the clinic’s call flow and identifying the most common patient intents. We then integrated the voice AI with NorthWest Physio’s booking system to enable real-time scheduling. The system was trained on FAQs, tone, and brand-specific language to ensure accuracy and a warm, human-like interaction. Within weeks, the agent was live and handling 95% of incoming calls autonomously.
Optimization
After launch, we continuously monitored call transcripts and booking data to fine-tune performance. We optimized intent recognition for nuanced questions and added personalized follow-up features to enhance the patient experience. These improvements led to faster response times, higher booking conversion rates, and reduced administrative workload — ultimately transforming how NorthWest Physio managed patient communication.
95%
Percentage of calls handled by AI
95%
Percentage of calls handled by AI
$60-70k
Cost saved per year
$60-70k
Cost saved per year
3-4
Hours saved per day
3-4
Hours saved per day
Process
"I'm really happy with the finished product and will be recommending you guys to our other clinics and others looking for similar services."
Samuel O'Rourke
Owner
Process
"I'm really happy with the finished product and will be recommending you guys to our other clinics and others looking for similar services."
Samuel O'Rourke
Owner
Case studies
Case studies
Explore more
case studies
4.9 / 5
Trusted by
300+ clients
4.9 / 5
Trusted by
300+ clients