River Cities Systems
20% Increase In New Jobs
We partnered with River Cities Systems to deploy an AI-powered inbound receptionist that handled appointment bookings, job creation, inquiries, and emergency call transfers. By capturing every missed call, the system helped increase new job bookings by 20%.
4.9 / 5
Trusted by
300+ clients
4.9 / 5
Trusted by
300+ clients
Challenge
River Cities Systems, a leading service provider, faced challenges managing high call volumes — especially during peak hours and after-hours periods. Many potential customers were unable to reach a live representative, resulting in missed job opportunities and slower response times. The team needed a solution that could manage calls efficiently, ensure urgent issues were prioritized, and create a consistent, reliable customer experience.
Solution
We built a fully automated inbound receptionist designed to handle a wide range of customer interactions. The AI system could schedule appointments, create new job entries, answer detailed service-related questions, and instantly transfer emergency calls to on-call technicians. This ensured that every inquiry — from basic questions to urgent requests — was handled quickly and accurately, 24/7.
Implementation
Our process began with a deep analysis of River Cities Systems’ existing phone workflows and CRM processes. We integrated the AI receptionist with their internal job management system, enabling automatic creation and tracking of new work orders. The agent was trained to recognize emergency intent and trigger immediate call routing to the appropriate team members. The deployment was completed with minimal disruption, and the system began managing live calls within weeks.
Optimization
Post-launch, we continuously analyzed call data to refine the AI’s performance and conversational accuracy. We added context-specific scripts, optimized the emergency escalation logic, and enhanced booking workflows to further reduce manual input. As a result, River Cities Systems saw a 20% increase in new jobs, improved customer satisfaction scores, and a significant reduction in missed or unanswered calls — transforming how their team engaged with every inbound inquiry.
20%
Increase In New Jobs
20%
Increase In New Jobs
$50-60k
Saved Per Year
$50-60k
Saved Per Year
3-4
Hours Saved Per Day
3-4
Hours Saved Per Day
Process
Inflate quickly understood our needs and built an AI Receptionist that fit right into our workflow. It saves us hours each week and makes everything more efficient.
Chad Castellanos
Owner
Process
Inflate quickly understood our needs and built an AI Receptionist that fit right into our workflow. It saves us hours each week and makes everything more efficient.
Chad Castellanos
Owner
Case studies
Case studies
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case studies
River Cities Systems
20% Increase In New Jobs
We partnered with River Cities Systems to deploy an AI-powered inbound receptionist that handled appointment bookings, job creation, inquiries, and emergency call transfers. By capturing every missed call, the system helped increase new job bookings by 20%.
4.9 / 5
Trusted by
300+ clients
Scroll to explore
Challenge
River Cities Systems, a leading service provider, faced challenges managing high call volumes — especially during peak hours and after-hours periods. Many potential customers were unable to reach a live representative, resulting in missed job opportunities and slower response times. The team needed a solution that could manage calls efficiently, ensure urgent issues were prioritized, and create a consistent, reliable customer experience.
Solution
We built a fully automated inbound receptionist designed to handle a wide range of customer interactions. The AI system could schedule appointments, create new job entries, answer detailed service-related questions, and instantly transfer emergency calls to on-call technicians. This ensured that every inquiry — from basic questions to urgent requests — was handled quickly and accurately, 24/7.
Implementation
Our process began with a deep analysis of River Cities Systems’ existing phone workflows and CRM processes. We integrated the AI receptionist with their internal job management system, enabling automatic creation and tracking of new work orders. The agent was trained to recognize emergency intent and trigger immediate call routing to the appropriate team members. The deployment was completed with minimal disruption, and the system began managing live calls within weeks.
Optimization
Post-launch, we continuously analyzed call data to refine the AI’s performance and conversational accuracy. We added context-specific scripts, optimized the emergency escalation logic, and enhanced booking workflows to further reduce manual input. As a result, River Cities Systems saw a 20% increase in new jobs, improved customer satisfaction scores, and a significant reduction in missed or unanswered calls — transforming how their team engaged with every inbound inquiry.
20%
Increase In New Jobs
$50-60k
Saved Per Year
3-4
Hours Saved Per Day
Process
Inflate quickly understood our needs and built an AI Receptionist that fit right into our workflow. It saves us hours each week and makes everything more efficient.
Chad Castellanos
Owner
Case studies
Explore more
case studies
4.9 / 5
Trusted by
300+ clients
Challenge
River Cities Systems, a leading service provider, faced challenges managing high call volumes — especially during peak hours and after-hours periods. Many potential customers were unable to reach a live representative, resulting in missed job opportunities and slower response times. The team needed a solution that could manage calls efficiently, ensure urgent issues were prioritized, and create a consistent, reliable customer experience.
Solution
We built a fully automated inbound receptionist designed to handle a wide range of customer interactions. The AI system could schedule appointments, create new job entries, answer detailed service-related questions, and instantly transfer emergency calls to on-call technicians. This ensured that every inquiry — from basic questions to urgent requests — was handled quickly and accurately, 24/7.
Implementation
Our process began with a deep analysis of River Cities Systems’ existing phone workflows and CRM processes. We integrated the AI receptionist with their internal job management system, enabling automatic creation and tracking of new work orders. The agent was trained to recognize emergency intent and trigger immediate call routing to the appropriate team members. The deployment was completed with minimal disruption, and the system began managing live calls within weeks.
Optimization
Post-launch, we continuously analyzed call data to refine the AI’s performance and conversational accuracy. We added context-specific scripts, optimized the emergency escalation logic, and enhanced booking workflows to further reduce manual input. As a result, River Cities Systems saw a 20% increase in new jobs, improved customer satisfaction scores, and a significant reduction in missed or unanswered calls — transforming how their team engaged with every inbound inquiry.
20%
Increase In New Jobs
20%
Increase In New Jobs
$50-60k
Saved Per Year
$50-60k
Saved Per Year
3-4
Hours Saved Per Day
3-4
Hours Saved Per Day
Process
Inflate quickly understood our needs and built an AI Receptionist that fit right into our workflow. It saves us hours each week and makes everything more efficient.
Chad Castellanos
Owner
Process
Inflate quickly understood our needs and built an AI Receptionist that fit right into our workflow. It saves us hours each week and makes everything more efficient.
Chad Castellanos
Owner
Case studies
Case studies
Explore more
case studies
4.9 / 5
Trusted by
300+ clients
4.9 / 5
Trusted by
300+ clients